Service area · England
London: one inbox for a city that never stops messaging
London is less one city than a patchwork of high streets, each with its own regulars. Whether you run a salon in the south, a café in the east or a clinic near a mainline station, your customers message on whatever app they have open, often outside your hours. This page follows a day at a small salon and shows how replies, bookings and posts can run without you living on your phone.
- WhatsApp, Instagram DMs, Messenger, Telegram and website chat in one inbox
- Bookings from a chat, with confirmation and reminder emails
- Posts scheduled once for every account you choose
Free for 7 days, no credit card required
A London day
A Thursday at a two-chair salon on a south London high street
A made-up example. The salon has its services, prices, opening hours and cancellation policy saved in AYDUKE, and its Instagram, Facebook Page and WhatsApp connected.
- 07:40Commuters message from the platform. Three ask about Saturday; the assistant offers the free slots from the calendar and books two of them.
- 10:15A regular asks on WhatsApp whether she can bring her daughter for a trim straight after her own appointment. The calendar shows a gap, so it is booked.
- 13:00A scheduled post goes out on Instagram, Facebook and the Google Business Profile: two late slots free tonight, book via the link in bio.
- 16:30Someone asks whether the salon does a particular colour treatment that is not on the menu. The assistant does not guess and hands the question to the owner.
- 20:45The owner checks the inbox once. One handed-off question, two new bookings, and reminder emails for tomorrow already sent.
A city of high streets, not just a skyline
For a small business, London is a collection of neighbourhoods. People shop, eat and get their hair cut close to where they live or work, and loyalty forms around a high street rather than the city as a whole. At the same time, customers commute long distances, work shifts, and arrive from all over the world, so the questions you get are varied and often come outside opening hours.
Most of those questions are the same few: are you open, how much is it, can I come on Saturday, where exactly are you, do you take card. They arrive on WhatsApp, in Instagram DMs, through Facebook Messenger or a website chat, and on a busy day they pile up while you are with a customer.
That is the routine AYDUKE takes on. Replies come from what you have written down, open times come from your actual calendar, and anything unusual comes back to you. Strategy, photos and the personal touch stay with you.
Which channel does what, in plain terms
| Channel | Posting | Replies to messages | Replies to comments |
|---|---|---|---|
| yes, with a photo or video, Business or Creator account | yes | yes, in its own mode | |
| yes, Page and groups | yes, Messenger | yes, in its own mode | |
| no | yes | not applicable | |
| Telegram | yes | yes | yes |
| Google Business Profile | yes | no | no |
| LinkedIn, X, YouTube, TikTok | yes (video only on YouTube and TikTok) | no | no |
The comment-reply mode is off until you switch it on. Before anything is scheduled, AYDUKE checks caption length, media type and file size for each platform.
A visitor asks a café near a station about a table
A made-up conversation through the café’s website chat. Opening hours, table capacity and the card-only rule are in its entries.
Customers receive confirmation and reminder emails. AYDUKE does not send text reminders to customers in the UK; the café itself is notified of new bookings by text and email.
London trades with the busiest inboxes
Each industry page goes into the typical questions and booking set-up in more detail.
Hair and beauty
Evening and weekend slots, regulars on WhatsApp. More: Hairdressers, Barbers, Nail salons, Beauty salons.
Cafés and restaurants
Brunch tables, groups, dietary questions. More: Cafés, Restaurants.
Fitness
Class spaces, trial sessions, early mornings. More: Pilates studios, Yoga studios, Gyms.
Property
Viewing requests, valuations, out-of-hours enquiries. More: Estate agents, Letting agents.
Clinics
Booking without a reason-for-visit field; advertising within ASA rules. More: Dental practices, Aesthetic clinics.
Before you switch it on: a short checklist
- Connect accounts through your own developer app with OAuth; there is a step-by-step guide for each platform in the panel, and it takes some care rather than two minutes
- Write down the questions you answer every week, or let AYDUKE read your website, up to 500 pages, once you have verified you own it
- Set services with real durations and buffer time, and each staff member’s hours
- Choose handoff keywords such as complaint, refund or allergy so those come straight to you
- Start in draft mode, read what the assistant suggests for a week, then switch to automatic replies
- Keep the booking form short: name, contact and time; for clinics, no field for symptoms
A London social media agency, or the routine in-house?
There is no shortage of agencies in London, and many do good creative work. AYDUKE is not one of them. It does not write posts or plan campaigns; it is the software that publishes on time and answers the messages that follow.
In-house
You or your team prepare posts in a quiet hour and schedule them for every account at once. The assistant answers routine questions and books appointments, and you deal only with what it hands over.
With an agency, or as one
An agency can keep the creative side and schedule in the same panel. Agencies and freelance social media managers can run several clients’ accounts in one place within their plan’s account limit, and send reports as XLSX or CSV. The free reseller programme at /bayilik.php pays commission for referred businesses while they remain paying customers.
Try your own Thursday in the demo
Open a free demo account with no credit card. Every platform and the core features are unlocked, and AI credits are included. AYDUKE is online software from a company registered in the United Kingdom; there are no on-site visits, everything runs through the panel.
Frequently asked questions
We are in Croydon (or Walthamstow, Harrow, Ilford…). Is this page relevant to us?
Yes. This page covers the whole of Greater London; we do not create separate pages for boroughs or neighbourhoods, because the advice and the software are the same. What changes is your own entries: your address, nearest station, parking and hours.
Can customers get text message reminders?
Not in the UK at present. Customers get confirmation and reminder emails with a link to view or cancel. You are notified of new bookings by text and email.
Many of our customers write in other languages. What happens?
You choose one reply language in the panel. Pick the one most of your customers use and note in your entries which languages your team speaks.
Does AYDUKE reply to Google reviews?
No. It schedules posts to your Google Business Profile, but reviews and messages there stay with you. Adding your chat link to the profile helps move questions into the chat.
How do I pay?
By card through Stripe, where card details never touch AYDUKE’s servers, or by bank transfer. Prices are shown in pounds; see plans.
Other service areas
Ready to run your business from one panel?
Try it free for 7 days, no card required: connect your accounts, schedule your first post and train your assistant.