Service area · Washington
Kennewick, Pasco, Richland: three cities, one inbox
In the Tri-Cities, a customer might live in Pasco, work in Richland and shop in Kennewick, and message your business on whichever app is open. This page shows how one inbox gathers WhatsApp, Instagram, Messenger, Telegram and website chat, how the assistant answers in the language you choose, and how bookings land in one calendar.
- WhatsApp, Instagram DMs, Messenger, Telegram and website chat in one place
- Service area and hours for each city written once
- Bookings from any channel in a single calendar
Free for 7 days, no credit card required
One inbox
Where Tri-Cities customers write, and what AYDUKE does there
| Channel | Who tends to use it | Replies through AYDUKE | Posts through AYDUKE |
|---|---|---|---|
| many Spanish-speaking families, farm and packing crews | yes | no | |
| Facebook Messenger | longtime residents, local groups | yes | yes, Page and groups |
| younger customers, wine visitors | yes, DMs and comments | yes, with photo or video | |
| Website chat or chat link | anyone searching on Google | yes, with booking | not applicable |
| Google Business Profile | people searching nearby | no | yes |
| engineers and lab staff in Richland | no | yes |
Comment replies run in their own mode, which is off until you turn it on.
A WhatsApp message to a Pasco auto shop, answered in Spanish
A made-up conversation. The shop set Spanish as the reply language because most of its customers write in Spanish. Services, hours and the drop-off rule are saved as entries. Translation shown below for this page.
The reply language is a single setting in the panel. The shop’s staff read every conversation in the same inbox, in whichever language it came in.
Tri-Cities trades with customers on every app
Each industry page covers typical questions and booking setups in more detail.
Auto repair
Oil changes, tires before winter, long commutes. More: Auto repair shops.
Hair and barbers
Weekend cuts, quinceañera and prom season. More: Barbershops, Hair salons.
Restaurants and wineries
Tasting room visits, groups, summer events on the river. More: Restaurants, Wineries.
Home services
Cooling in a hot, dry summer, heating in a cold winter. More: HVAC contractors, Landscaping companies.
Dental and clinics
Booking without a reason field on the form. More: Dental offices.
Rivers, research and vineyards: the Tri-Cities at a glance
Kennewick, Pasco and Richland sit where the Yakima and Snake rivers meet the Columbia in southeastern Washington. Richland grew with the Hanford Site and the national laboratory, and many residents work in science and engineering. Pasco has deep agricultural roots and a large Spanish-speaking community. Kennewick is the retail center, and the surrounding Columbia Valley is known for its wineries.
People cross between the three cities all the time. A family might live in West Pasco, work at a lab in Richland and shop at the mall in Kennewick. Businesses get messages from all three, in English and Spanish, and often on different apps depending on age and habit.
The cost of switching between WhatsApp, Instagram and Messenger on one phone is easy to underestimate. A single inbox does not change how customers write, only how you read and answer.
Entries worth writing for a three-city service area
- Which of the three cities you serve, and whether Benton City, West Richland or Burbank cost extra
- Your address with a landmark, since many people search by the nearest big store or bridge
- Which languages your staff speak, even if the assistant answers in one
- Hours for the summer heat and for winter, if they change
- Payment options, including whether you take cards and contactless
- Your cancellation window, which applies through the link in every confirmation email
What the assistant will not do: guess. If a customer asks something that is not in your entries, your website or your calendar, it offers to hand the conversation to you. That is especially important when answering in a second language, where a wrong answer is harder to catch.
A social media agency in the Tri-Cities, or your own inbox?
An agency can build your brand. It rarely answers WhatsApp messages at 9 p.m. AYDUKE is not an agency and does not write your posts; it is the software for scheduling, replies and bookings.
Your own inbox
Connect your accounts through your own developer app with OAuth, Telegram with a bot key; the panel has a guide for each. Then plan posts for every account in one calendar and let the assistant answer routine questions.
Agency or freelancer
An agency can keep doing creative work and schedule it in the same panel. If you manage social media for several Tri-Cities businesses, you can run their accounts from one login within your plan’s account limit and share XLSX or CSV reports. The free reseller program at /bayilik.php pays commission while referred businesses keep paying. AYDUKE has no local office; it is online software based in the United Kingdom.
Bring your apps into one inbox in the demo
Open a free demo account with no credit card. Every platform and the core features are unlocked, and AI credits are included.
Frequently asked questions
Can the assistant answer in English and Spanish at the same time?
You set one reply language in the panel. Choose the one most of your customers use and say in your entries which languages your team speaks.
Can my staff see the messages too?
Handed-off conversations show up in the live chat console with a queue, history and saved replies. Try out team access in the demo to see how it fits your shop.
Do customers get text reminders?
Not in the US. They get confirmation and reminder emails with a link to view or cancel. You get new bookings by text and email.
Can AYDUKE post to WhatsApp Status?
No. On WhatsApp, AYDUKE answers messages but does not publish posts or status updates.
How do I pay?
By card through Stripe, where card details never touch AYDUKE’s servers, or by bank transfer. See plans.
Other service areas
Ready to run your business from one panel?
Try it free for 7 days, no card required: connect your accounts, schedule your first post and train your assistant.