Service area · Washington
Live chat that knows when to hand off: a guide for Seattle businesses
People here tend to research before they go out, especially through the long gray months. This page covers what the live chat on your website should know, when the AI answers and when a person takes over, and how that handoff works in the AYDUKE live support console.
- The AI answers routine questions and books inside the chat
- Your team takes over in a live support console with saved replies
- The chat window carries your branding, not ours
Free for 7 days, no credit card required
Website first
Research first, visit second
From October into spring, a lot of Seattle life moves indoors and plans get made on a screen. Someone choosing between two climbing gyms, a yoga studio in Ballard or a dog groomer near Capitol Hill reads the website first, then asks one or two questions before booking.
Summer turns it around. Cruise passengers, visitors and outdoor crowds want fast answers on their phones, and people who work at the big tech campuses expect a chat window that actually knows something.
So a live chat here has two jobs: answer the routine question right away, and pass the conversation to a person cleanly when it needs one.
What the chat handles, and what it passes to you
Answers from your information
General info, FAQs, product and policy entries, plus what it read on your website.
Books inside the chat
Visitors ask in plain words and pick from real open times in your calendar.
Knows its limits
When the answer is not in your information, it says so and offers to connect the visitor with you.
Hands over on request
If the visitor accepts live support, you get an SMS and email alert.
A console for your team
Queue, conversation, visitor card, saved replies, AI suggestions and transcript download.
Looks like your site
Your logo, colors, position and welcome message. No AYDUKE name, no "powered by" line.
Deciding what the chat should know
Start with the questions you already get
Go through last month's email and DMs and list the questions that repeat.
Let it read your website
It follows the sitemap and links on your verified site, reads up to 500 pages and refreshes weekly; Shopify and WooCommerce catalogs are included.
Fill the gaps by hand
Rainy-day policy, parking, accessibility, what to bring. Manual entries override the site.
Set handover keywords
Words such as "refund", "injury" or "complaint" send the chat to a person.
Set hours and after-hours behavior
Decide when someone is available for live support and what the assistant does outside those hours.
Install and test like a visitor
Add the widget with one line of code (guides for WordPress, Shopify, Wix and Google Tag Manager), give consent for AI processing and ask it your hardest questions.
A rainy Tuesday handoff at a climbing gym
An example conversation, not a real visitor. It shows the assistant answering, then passing the chat to staff; session spots come from the gym calendar.
"Hurt" and "injury" are handover keywords for this gym. The staff member replies from the live support console and suggests talking to a coach in person rather than sharing health details in chat.
A Seattle social media agency, a chat vendor, or one tool?
Some businesses look for an agency to run social media and a separate vendor for website chat. AYDUKE is neither an agency nor a staffed chat service. It is software: the same assistant answers website chat, Instagram DMs and Messenger, and your team takes over when needed. An agency can keep doing the creative work.
Doing it yourself
Post indoor classes and rainy-day hours on Instagram and Google through the gray months, and visitor-friendly details in summer, all from one calendar. Accounts connect through your own developer app with step-by-step guides.
Agencies and freelancers
Run several clients in one panel within your plan account limit, with one calendar across brands and XLSX or CSV reports. The free reseller program pays commission for as long as the businesses you refer keep paying.
Where a conversation can start
| Channel | AI answers | A person can step in |
|---|---|---|
| Website chat | Yes | Yes, in the live support console |
| Chat link and QR code | Yes | Yes, in the live support console |
| Instagram DM | Yes | Yes, from the unified inbox |
| Facebook Messenger | Yes | Yes, from the unified inbox |
| WhatsApp and Telegram | Yes | Yes, from the unified inbox |
X, LinkedIn, YouTube and TikTok are publishing-only; their messages are not handled in AYDUKE.
Small details that make a live chat feel local
- Write rainy-day and accessibility information plainly.
- Name your neighborhood and a nearby landmark for directions.
- Keep saved replies ready for the questions your team answers after a handoff.
- Download the transcript when a conversation needs a record.
- Remember what the chat cannot know: live weather, ferry schedules, traffic.
- Customers get confirmation and reminder emails; there are no texts to US customers.
Put a test chat on your site
The demo account opens at sign-up, no credit card needed. Install the widget on a test page, try a handoff and see the console from your team's side.
Frequently asked questions
Can someone on our team jump into a chat the AI started?
Yes. When the visitor accepts live support, you get an SMS and email alert, and your team continues the same conversation in the live support console.
Does the chat know whether the ferry is running or a mountain pass is closed?
No. It has no live information about weather, ferries or roads. It answers from your own information and passes anything else to you.
Will Seattle visitors get text reminders after booking?
No. In the US, customers receive a confirmation email and a reminder email with a link to view or cancel. Texts to customers currently work only for Turkish numbers.
Does AYDUKE have an office or support staff in Seattle?
No. AYDUKE is remote software without a local office, and your own team handles live chats. Setup is guided in the panel, and the contact page reaches us.
Can we keep a record of chat conversations?
Yes. Transcripts can be downloaded from the live support console.
Other service areas
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