Service area · Florida
Every channel your Hialeah customers use, sorted in one place
Customers here reach a bakery, a salon or a body shop in several ways at once: an Instagram DM, a Facebook comment, a WhatsApp message from a cousin who got your number, a question on your website. Many of them write in Spanish. This page goes channel by channel and explains what AYDUKE does on each one, and where it stops.
- A plain table of what works on each platform, including the limits
- One inbox for Instagram DMs, Messenger, WhatsApp and website chat
- You pick the reply language the assistant uses, such as Spanish or English
Free for 7 days, no credit card required
Channel by channel
What AYDUKE can and cannot do on each platform
Start with the facts. Some channels support replies, some only publishing, and one only scheduled posts.
| Channel | Publish posts | Reply to messages | Reply to comments |
|---|---|---|---|
| Instagram (Business or Creator) | Yes, with media | Yes, DMs | Yes |
| Facebook page and groups | Yes, including automatic group posting | Yes, Messenger | Yes |
| No | Yes | Not applicable | |
| Website chat and chat link | Not applicable | Yes | Not applicable |
| Google Business Profile | Scheduled posts | No | No |
| TikTok and YouTube | Video only | No | No |
Telegram also supports posts, messages and comments. X and LinkedIn are publishing only.
How each channel tends to be used around Palm Avenue and West 49th
These are patterns local owners describe, not measurements. Your mix may look different.
Instagram DMs
Where younger customers ask about prices and look at your work. Lead with it if you run one of the beauty salons, barbershops or bakeries that post photos of cuts, cakes and pastelitos.
Facebook and Messenger
Parents and grandparents still find businesses through Facebook pages and community groups. Messenger questions land in the same inbox as everything else.
WhatsApp
More common in this city than in most of the country, often because families already use it to talk with relatives abroad. AYDUKE answers WhatsApp messages, but it does not publish posts there.
Website chat
One line of code adds a chat window in your colors and logo. The AYDUKE name does not appear on it.
Chat link and QR code
No website? A chat link and QR code work on the counter, a flyer, your Instagram bio or your Google profile.
Google Business Profile
People searching for a shop nearby see your posts here. Schedule updates for holiday hours, a storm closure or tax-season hours at tax preparers. Auto repair shops near the industrial areas get found here too.
A cake order question that arrives on WhatsApp
An example, not a real customer. It is shown in English here; a bakery that sets Spanish as the reply language would get the same flow in Spanish. Pickup times come from the bakery calendar.
The serving size and notice rule came from the bakery's own records. The assistant never promises a flavor or a slot it cannot see.
Setting the reply language for a mostly Spanish-speaking clientele
AYDUKE does not guess which language a customer prefers. You choose the reply language for the assistant, along with its tone, style notes and signature. A shop whose regulars write mostly in Spanish can set Spanish; a shop split between both languages usually picks the one most customers use and hands the rest over to a person.
Write your knowledge base entries in the same language you want the assistant to answer in. Prices, hours, parking near Westland Mall, whether you take walk-ins, how far ahead to order: short, clear entries give short, clear answers. If your website says one thing and your entry says another, your entry wins.
A posting rhythm that fits a neighborhood business
You do not need daily posts. You need predictable ones.
- Instagram, two or three times a week Finished work, trays coming out of the oven, a new stylist. Photos and short videos carry more than captions.
- Facebook page plus one or two local groups Weekly specials and event days. Group posts can go out automatically from the same draft.
- Google Business Profile every week Hours, holiday schedules and closures when a hurricane watch changes plans.
- A short video once a week The same clip can go to TikTok, Instagram and YouTube on one schedule.
- Batch it on a slow afternoon Write a week or two of posts at once and let the calendar publish them.
Looking for a social media agency in Hialeah?
AYDUKE is not an agency. It is software you or your team run. If you work with a bilingual agency or a photographer for content, keep them; AYDUKE handles the daily routine next to that work.
Freelancers and agencies
- Manage several local clients from one panel, within your plan's account limit
- One calendar for every client's posts
- Send XLSX or CSV publishing reports to clients
- Join the free reseller program and earn commission as referred businesses pay
Owners doing it themselves
- Answer DMs, Messenger and WhatsApp from one screen
- Let the assistant handle routine questions as drafts or on its own
- Take bookings in chat from your real calendar
- Get an SMS and email for each new booking
Connecting your channels, in the order that pays off first
Instagram and Facebook
Connect through your own Meta developer app with OAuth. The panel has a step-by-step guide for it.
Website chat or chat link
Add the chatbot to your site with one line of code, or share the chat link if you have no site. Guides exist for WordPress, Shopify, Wix and Google Tag Manager.
Your knowledge base
Let the assistant read up to 500 pages of your site, refreshed weekly, including a Shopify or WooCommerce catalog. Add missing details by hand.
WhatsApp
Connect it if a real share of your customers write there. Replies only; posts stay on the other channels.
Google Business Profile
Link it for scheduled posts, then plan the next few weeks.
Put your channels side by side
Open a free demo account at sign-up, no credit card required. All platforms and core features are available, with AI credits included, so you can connect Instagram and your chat link and see real questions arrive in one inbox.
Frequently asked questions
Will the assistant switch between Spanish and English on its own?
Do not count on that. You set the reply language, and it answers in that language. If you serve both groups, pick the main one and hand other conversations to your staff.
Can I post our weekly specials to WhatsApp?
No. AYDUKE replies to WhatsApp messages but does not publish posts there. Use Instagram, your Facebook page and groups, and Google Business Profile for specials.
Do customers get appointment reminders by text?
Not in the US. Customers get confirmation and reminder emails with a link to view or cancel. You receive new-booking alerts by SMS and email.
When a storm closes us for a day, what is the quickest update?
Block the day in your calendar so no bookings go through, add a short entry about the closure for the assistant, and schedule a post to Google Business Profile, Instagram and Facebook from one draft.
Is there someone from AYDUKE in Hialeah or Miami I can meet?
No. AYDUKE is online software with no local office. Setup runs through guides in the panel, and support is reachable on the contact page.
Other service areas
Ready to run your business from one panel?
Try it free for 7 days, no card required: connect your accounts, schedule your first post and train your assistant.