Service area · Maryland
One corner shop or three locations: setting up in Baltimore
Baltimore is a city of rowhouse neighborhoods, and its businesses range from a single chair on a corner to practices and restaurant groups with several addresses across the metro. The same software fits both, but not with the same setup. This page compares them side by side.
- Services and staff set up per location, each with real working hours
- One inbox for every account, or one per brand, within your plan
- Booking forms kept short, with no health details for clinics
Free for 7 days, no credit card required
Two setups
The neighborhood shop and the multi-location business
Both get DMs at night, both need posts to go out on time, both lose customers when nobody answers. What differs is how much structure they need.
One location, owner on the floor
- One Instagram, one Facebook page, one Google profile
- The owner and maybe two staff, each with their own hours
- Regulars from the blocks around the shop
- Every minute away from customers counts
Several locations across the metro
- Accounts per location, or one brand account for all
- Staff who work at more than one address
- Customers who pick whichever location has the opening
- A manager who needs one view of everything
Same features, set up differently
| Setting | Single shop | Several locations |
|---|---|---|
| Services | A short list with duration, buffer and price | The same list per location, with location-specific prices where needed |
| Staff | Two or three people with their own hours | Staff set up with the hours they actually work at that address |
| Knowledge base | Hours, parking, prices, walk-in rules | A shared base plus entries per location for address, parking and hours |
| Posting | One post to all accounts | Brand posts to every account, local posts to one location's accounts |
| Approval | Automatic confirmation | Often business approval, so the front desk checks first |
| Reports | A glance at the 30-day report | Exports as XLSX or CSV for the managers' meeting |
How many accounts you can connect depends on your plan. See the packages for the limits.
Why this city splits so clearly
Neighborhood identity is strong here. Hampden, Fells Point and Federal Hill each have their own main streets, and a lot of customers stay loyal to the shop on their block. At the same time, Johns Hopkins and the University of Maryland medical campus, the port and the government and contracting work down the corridor toward D.C. support practices, clinics and restaurant groups that grow into several locations.
Orioles and Ravens game days, summer crowds at the Inner Harbor and crab season all shift demand for a few days at a time. A single shop feels this as a busy Saturday. A group with several locations can send customers to the address that still has room.
For posting, a single shop can keep to two or three Instagram and Facebook posts a week with real work and hours. A multi-location business does well with one brand post a week to every account plus one local post per location, so each neighborhood sees its own staff and specials.
A physical therapy group, three locations, one chat
An example conversation for illustration, not a real patient. Openings come from each location's calendar.
The privacy line and the referral answer are entries the practice wrote. The booking form asks only for name, contact details and time. AYDUKE makes no HIPAA compliance claims; decide with your own compliance advisor what your practice collects online.
Baltimore trades where the setup question comes up
Dental and PT practices
Several offices, shared staff, short booking forms. More: dental offices, physical therapy clinics.
Restaurant groups
Table reservations per location with a capacity per slot. More: restaurants.
Barbershops
Often one location, several chairs, walk-ins in between. More: barbershops.
Franchises and multi-location brands
Brand posts from headquarters, local posts from each manager. More: franchises, multi-location businesses.
Before you call a Baltimore social media agency
AYDUKE is software, not an agency. It does not produce your content. It covers the routine that often ends up outsourced.
- What you can keep in-house Scheduling, answering DMs, Messenger and website chat, and turning questions into bookings.
- What an agency still does well Brand work, photography and paid campaigns. An agency can plan in the same panel while the software handles timing and replies.
- If you are the agency Connect several clients' accounts within your plan's account limit, work from one calendar and send reports as XLSX or CSV.
- Reseller program Free to join. Commission is paid for as long as the businesses you refer keep paying.
Setting up the second and third location
Start with the first location
Connect its accounts through your own developer app via OAuth, following the step-by-step guide in the panel.
Write the shared knowledge once
Policies, services and prices that apply everywhere. Or give your website address; up to 500 pages are read and refreshed weekly.
Add location entries
Address, parking, hours and phone per location, so the assistant never mixes them up.
Assign staff and hours
Each staff member works specific hours; connect their Google, Apple or Outlook calendar if they keep one, so those events count as busy.
Decide who approves
Automatic confirmation for simple services, business approval for anything the front desk should see first.
Try one location first
Open a free demo account; it is active right away and needs no credit card. Set up one location, test the chat, then decide how the rest should look.
Frequently asked questions
Can a customer choose between our Canton and Towson offices in the chat?
Yes. When each location has its own services and staff hours, the system shows the real openings at each, and the customer picks.
Do patients get text reminders?
No. In the US, customers and patients receive confirmation and reminder emails with a link to view or cancel. The practice gets new-booking alerts by SMS and email.
We close early on Orioles home-opener day. How do we tell everyone?
Update the hours entry so the assistant answers correctly, and schedule a short post to Facebook, Instagram and your Google profile for all locations at once.
Does AYDUKE have an office in Maryland?
No. AYDUKE is remote software from a company based in the United Kingdom, with no local office. You can reach us through the contact page.
Other service areas
Ready to run your business from one panel?
Try it free for 7 days, no card required: connect your accounts, schedule your first post and train your assistant.