Service area · Colorado
Many languages, one inbox: running a business in Aurora
Aurora, Colorado has a strongly international character. Along Havana Street and East Colfax, Korean, Ethiopian, Vietnamese, Mexican and Middle Eastern businesses sit side by side, and their customers write in more than one language. This page covers how to organize that inbox with AYDUKE, and where the honest limits are.
- Messenger, Instagram, WhatsApp and Telegram in one unified inbox
- You pick the reply language and tone of the AI assistant
- Chat bookings from your real calendar, confirmation emails for customers
Free for 7 days, no credit card required
Who writes to you
Four kinds of customers in one city
Neighbors along the international corridor
Families who shop Havana Street for groceries, bakeries and restaurants, and often message in their first language.
Hospital staff and visitors
People working or visiting at the Anschutz Medical Campus, who message at shift changes and look for food, hotels and services nearby.
Base families
Households at Buckley Space Force Base who arrive and leave on military timelines.
Travelers passing through
Visitors staying near the airport corridor who ask about hours, shuttles and last-minute tables.
What "one inbox" means in practice
AYDUKE brings Messenger, Instagram DMs, WhatsApp and Telegram messages, plus comments on Facebook, Instagram and Telegram, onto a single screen. Your website chatbot and your chat link feed into the same place. You stop checking four apps and start answering from one.
The AI assistant replies from your own records: hours, menu, services, rules, prices. You choose its reply language, tone (formal, friendly or short), style note and signature. The panel itself is available in several languages, which helps when the person running it is more comfortable outside English. What the assistant does not know, it does not invent; it offers to hand the chat to you or a colleague.
A catering question to an Ethiopian restaurant on Havana
An example exchange, not a real customer. The restaurant set English as its reply language and added catering rules to its records.
The handoff was the right call. The delivery rule was not in the records, so the assistant did not guess.
Setting language up honestly
The assistant replies in the language you select. These choices help it stay accurate for a mixed customer base.
| Situation | What to do | Why |
|---|---|---|
| Most customers write in English | Keep English as the reply language | Clear, consistent answers for the majority |
| Most customers write in one other language | Choose that language as the reply language | The assistant answers the people you actually serve |
| Customers split across languages | Pick one reply language and add handoff keywords | Chats that need another language reach a person |
| Menus or prices with native names | Write items as customers know them in the records | Answers use the names people search for |
We do not promise automatic translation between languages. Choose the setup that fits your customers and test it in draft mode first.
Building the inbox, one afternoon at a time
Connect Meta accounts
Facebook and Instagram connect through your own developer app over OAuth. The panel's step-by-step guide shows each screen.
Add WhatsApp or Telegram if you use them
WhatsApp is for message replies only; nothing is published there. Telegram connects with a bot key.
Feed the knowledge base
Enter your site address to have up to 500 pages read and refreshed weekly, including Shopify or WooCommerce catalogs. Import FAQs from Excel or CSV. Manual entries override the site.
Pick language, tone and hours
Set the reply language, tone and signature, working hours and after-hours behavior, and a daily reply limit.
Set up bookings
Services with durations, staff with their own hours, tables or class seats with capacity.
Local trades that juggle languages and channels
- Bakeries Pre-orders for holidays across several cultures, posted weeks ahead. See bakeries.
- Language schools ESL class schedules and placement appointments. See language schools.
- Immigration lawyers Consultation booking only; no legal advice in chat, and state bar advertising rules apply to posts. See immigration lawyers.
- Translation services Quote requests with document type and deadline. See translation services.
- Driving schools Lesson slots per instructor for new arrivals getting a Colorado license. See driving schools.
- Urgent care Hours and location questions only; no health details in chat or forms. See urgent care centers.
Agency, or a tool you run yourself?
If you searched for a social media agency in Aurora, AYDUKE is not that. It is software for scheduling posts, answering messages and taking bookings yourself. Keep an agency for photos or campaigns if they serve you well.
Family-run businesses
- Post once to Instagram, Facebook and Google Business Profile
- Answer routine messages in your chosen language
- Get an SMS and email for each new booking
Agencies serving multilingual clients
- Several client accounts in one panel within the plan's limit
- One calendar for every client
- XLSX or CSV reports for each client
- Commission through the free reseller program as referred businesses pay
Put your inbox in one place
A free demo account opens at sign-up, no credit card required, with every platform, the core features and AI credits.
Frequently asked questions
Can the assistant reply in two languages at once?
You choose one reply language in the settings. For chats that need another language, add handoff keywords so they reach a person on your team.
Is AYDUKE located in Aurora or Denver?
No. AYDUKE is online software without local offices or staff. Setup runs through guides in the panel, and you can reach us via the contact page.
Do customers get reminders by text?
In the US, customers get confirmation and reminder emails with a link to view or cancel. Texts to customers are not available here. You get new-booking alerts by SMS and email.
We are near the medical campus. Can people book appointments for their health needs in chat?
Keep the booking form to name, contact and time, and avoid health details in chat. Health privacy rules may apply to you; check with a qualified advisor. This is not legal advice.
Is this about Aurora, Illinois?
No, this page covers Aurora, Colorado, east of Denver. See also Denver.
Other service areas
Ready to run your business from one panel?
Try it free for 7 days, no card required: connect your accounts, schedule your first post and train your assistant.